Disclaimer: The following article was originally published by Shantui Construction Machinery Co., Ltd. Source: https://mp.weixin.qq.com/s/4ABhzxrRCHKkGCczCqsNLA
As thousands, perhaps tens of thousands of Shantui machines journey forth from the production base bearing the hallmark of “national heavy equipment,” heading into broader horizons and presenting a magnificent blueprint where “the vast sea allows the fish to leap, and the high sky lets birds soar,” these significant products never feel solitary. For on the other side of the world, warriors branded as “Shantui Service Engineers” are opening their arms to welcome their arrival, bringing these machines to generate greater value and a brighter future for our customers!
Customer Care in Action
Smart, green, high-end customization… Shantui integrates more energy-saving, environmentally friendly, and user-friendly design elements into every aspect of our products. While we strive to build a brand known for its “hard indicators,” we also embark on multidimensional care practices, protecting our products with dedication and enveloping our customers with love.
These busy service providers make their home wherever they’re stationed, offering year-round unwavering support to clients. They consider clients as friends and family, braving scorching heat and bitter cold, venturing into rainforests and serving through day and night. At a single call from a client, we ensure our presence right where we’re needed. What could be more reassuring, what could be more romantic than that?
Follow the editor’s perspective in search of heartfelt “confessions” from our front-line overseas service workers.
Russia Region (RUSSIA)
The largest market share overseas
A variety of machine types are concentrated here
In mines, rainforests, wind, snow, and ice
Every hundred kilometers, there is a sight of a Shantui yellow machine at construction sites
Every hundred steps or so, a Shantui service person appears
Where equipment goes, I am there
Africa Region (AFRICA)
No matter the heatwave or the scorching sun
Their professional ethics come first
They lie on the blistering ground to solve customers’ worries
They stand in the vast outdoor environment to teach classes for customers
To them, customers and equipment are equally important!
Americas Region (AMERICA)
15-minute response, 2-hour arrival, 24-hour repair
Service staff earn customer praise with efficiency and skill
They forgo the joy of holidays for the dedication to service
Day and night, the scenes of steadfast service are their stage to showcase skills
Australia Region (AUSTRALIA)
Bending over muddy lands
Working in hazardous territories
Refining their skills thousands of times
Just to offer the best and fastest service
Indonesia Region (INDONESIA)
Pioneering innovative service training models
Balancing repair and maintenance processes
Removing the “disease” of equipment swiftly and decisively
Not fearing the distance, only fearing not giving enough to our customers
Raising the banner of care overseas
Commonwealth of Independent States Region (CIS)
This is the racetrack where mining trucks race by
And the battleground for powerful machines to explore new frontiers
Lifting heavy levers
Adjusting complex data
The work is complicated, but all is worth it for the customer
Thailand Region (THAILAND)
Discussing and developing solutions, steadily advancing
Local brand manufacturing is complemented by premium service
Coordinating with agents to open green and fast repair channels
Shantui service, available at all times, everywhere
When Shantui products traverse foreign markets, Shantui’s overseas service personnel accompany them with full enthusiasm, committed to serving every Shantui equipment owner with their whole heart, for we are the embodiment of responsibility!
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